To Our New Haven Line Customers

Last week’s derailment and subsequent sideswipe in Bridgeport was a serious and significant occurrence, and we assure you that all Metro-North employees are working diligently to operate the railroad in the safest possible manner. Meanwhile, our first concern is with the families and friends of those affected by this tragic incident. We want to thank the first responders, fellow customers, and the affected communities who provided support and assistance throughout this difficult time. We are actively supporting the National Transportation Safety Board in conducting an exhaustive investigation that will determine the cause of the incident. For customers who were on the two trains involved in the incident, we have established a toll-free number to provide assistance. Please contact us at 1-800-638-7646 for information on referral/support services, lost & found items, and assistance with any paperwork. Please know that while you travel on Metro-North, you can remain confident that your safety, and the safety of our employees, is of the utmost importance. Thank you for your patience as we worked to restore service and for your confidence in Metro-North Railroad. Customer Information Center: 511. In CT, call 877-690-5114.