MTA Launches Email Alert Notification for Elevator and Escalator Status

The MTA is now offering customers the opportunity to receive up-to-the-minute updates on the status of elevators and escalators through a new email alert notification system.

Riders can sign up now at

While customers have been able to access elevator and escalator status on the MTA website since 2008, this additional step will automatically notify customers who sign up for the email alerts. The system as a whole was developed in-house by the Internet Applications Group of NYC Transit's Technology & Information Services.

Customers can subscribe to as many locations as they need. They can subscribe by borough and station. When they pick the station, they will be able to pick a particular elevator or escalator. After subscribing, customers will receive an alert when an outage occurs. A second email alert will be issued once that piece of equipment is back in operation.