LIRR Launches App and Expands Train Time™

LIRR customers can now turn to an official app for real-time train information and more. The app, known as LIRR Train Time, is available for Android and iPhone. It is free to download and free of ads.

Built from the LIRR’s web-based Train Time™ data feed, the app makes it easy to find out – with nothing more than the tap of a finger – when the next trains are due at your station, whether each one is running on time, and which track each one is slated to use.

At the same time, the LIRR announced that LIRR Train Time™, which previously had existed as a pilot program on the Port Washington Branch and West Hempstead Branch, now serves all LIRR stations and branches. The data it contains is being made more accurate by combining real-time train positions available through the signal system with data from train-mounted GPS units and replicates information currently available to customers on the digital signs currently at all of LIRR’s 124 stations and terminals.

The app also makes it easy to find out fare information, see railroad maps, and learn about stations, including waiting room hours, parking availability, connecting transit services, status of accessibility for the disabled, elevator and escalator status, and phone numbers for area taxi companies. The app also includes real-time service status, brief up-to-the-minute service alerts, railroad news items, info on special deals and getaway packages, and more detailed notices about service changes resulting from planned track work. The app also includes information about connecting with the railroad via social media, email and 511.

“This app is designed to be the definitive mobile go-to source for all the information you would need in order to ride a LIRR train,” said MTA Chairman and CEO Thomas F. Prendergast. “We always say ‘Know Before You Go’ because it makes traveling with us a lot easier, and these apps put a trove of useful information right into your hands when you are on the move.”

 “LIRR Train Time is part of our ongoing commitment to improve customer communication,” said LIRR President Helena E. Williams. “Delivering information directly to our customers’ smart phones is an important step forward in that effort.”

If you don’t have an Android or iPhone smartphone, and even if you do, you can continue to get real-time train information through CooCoo, by sending a text message to 266266 with your origin and destination stations.

The departure tracks are posted in the apps at the same time that they are posted at digital signs in stations. Tracks are usually available more than an hour in advance at most stations. At Penn Station, where platforms are much busier than elsewhere and shared by three railroads, track listings are posted about 10 minutes prior to departure.